Terms of service
Terms and Conditions
When you make a purchase through the Rabbit Ranch website, you acknowledge and accept the Terms and Conditions provided on this webpage. Rabbit Ranch Limited reserves the right to amend these Terms and Conditions at any time without prior notice.
Sale of Alcohol
Rabbit Ranch holds a New Zealand Off Licence in accordance with New Zealand's Sale and Supply of Alcohol Act 2012, allowing us to legally promote, sell, and deliver wine through online and mail-order channels.
It is illegal for Rabbit Ranch Limited to sell alcohol to anyone under the age of 18. It is also an offence for anyone under 18 to provide false information about their age to purchase alcohol. If you are under 18 years of age, you must not use this website to purchase alcohol.
By accepting these Terms and Conditions, you confirm that you are 18 years of age or older and that you are not purchasing alcohol on behalf of anyone under the age of 18.
Product Availability
Due to availability and seasonal variations, Rabbit Ranch reserves the right to adjust prices, offers, products, and product specifications at any time before accepting your order. If a significant change affects your order, we will notify you and will not process the order without your consent.
Returns and Refunds
Rabbit Ranch Limited is committed to providing wines of the highest quality. If any product is faulty or does not meet the guarantees provided under the New Zealand Consumer Guarantees Act 1993, we will repair, replace, or refund the product as required by law.
If you have any concerns about your purchase, please contact us on +64 3 442 6110. We are committed to resolving any issues promptly.
Privacy Policy
Rabbit Ranch respects your privacy. We will never sell or lease your personal information to any third party except where permitted or required by the Privacy Act 2020.
If you subscribe to our mailing list, your information will be stored securely in our customer database so we can send you updates, promotions, and other communications. Your personal information is securely stored and used solely for maintaining and improving our relationship with you.
Payment Policy
Rabbit Ranch Limited accepts payment by Visa, Mastercard, and American Express. All payments are processed in New Zealand dollars (NZD) and include 15% GST where applicable.
Payment Security
Rabbit Ranch Limited does not process or store your credit card details. Payment information is securely collected and processed by Stripe, a Payment Card Industry Data Security Standard (PCI DSS) compliant payment provider.
Our payment partners use industry-standard security measures to protect your personal information from unauthorised access. While every effort is made to ensure secure transactions, Rabbit Ranch Limited cannot accept responsibility for issues arising from the use of third-party payment providers.
Delivery
Rabbit Ranch aims to dispatch and deliver orders within three to five working days where possible. Delivery times may vary depending on your location and courier services.
International orders are available; however, additional shipping charges will apply. For more information regarding international shipping, please contact us on +64 3 442 6110.
Amendments
Rabbit Ranch Limited may update these Terms and Conditions from time to time. Any changes will be published on this website and will take effect immediately upon publication. We encourage you to review these Terms and Conditions periodically to ensure you remain informed of any updates.