TERMS & CONDITIONS

General Terms & Conditions

Prices

All prices displayed on this site are in NZ currency and include GST.

Minimum order quantity

Within NZ = 6 bottles
Overseas orders = 12 bottles

Supply of Liquor to Minors

It is illegal to buy wine from us if you are under the age of 18. It is illegal if you falsify your details in order to buy wine if you are under the age of 18.

Privacy

By providing your contact details you subscribe to receive future special offers, promotions plus information about special events from Rabbit Ranch Winery, and from our agents, until such time as you request us to stop. Should you wish to opt out at any time simply let us know by phone or email.  We will provide you with appropriate contact details every time we contact you.

Your details remain yours and may only be shared with our agents for the purposes of communicating Rabbit Ranch Winery offers only.  They will NOT be sold or rented to any other companies.


Shipping & Delivery Information

New Zealand Delivery Charges

Orders must be in multiples of 6 bottles:

  • South Island = $5
  • North Island = $10

Overseas Shipping & Delivery

Packaging

Wine is packed in cardboard boxes with twin walled inserts, twin walled base and top pad for extra protection.

Delivery Time

NZ delivery: Allow 1-4 working days.

Overseas delivery: Time varies and is confirmed at the time of order confirmation to best suit your requirements. If your order is delayed before despatch, you will be advised and if this delay is unacceptable a full refund will be given.


Payments, Refunds & Online Security

Payment methods

This is a secure website which accepts payment by credit card only.
The Winery does not keep customer details once an order has been despatched.
Rabbit Ranch wines will appear on your cardholder statement.
Rabbit Ranch wines will appear on the payment record.

Refunds

Wines which are damaged on delivery are replaced immediately or a full refund is given.
If a wine is faulty and the customer is not happy with the wine which has been purchased we ask to be contacted immediately. A transaction may be cancelled at any stage before the despatch of the wine. A full refund will apply in such cases.

Online Security

All personal and transactional information is encrypted and completely secure.
This means the information cannot be read as it travels to our ordering system.
The online ordering & checkout pages are encrypted using a strong 128 / 256 bit, industry standard SSL Certificate.


Contact Details

Rabbit Ranch Wine Company Ltd
T/A Rabbit Ranch Wines

Rapid 205, Gibbston
Queenstown, New Zealand

Tel: +64 (0)3 442 6110
Fax: +64 (0)3 441 8400
Email: